You have up to 1 hour after delivery to request a refund on your order if you feel the items, you received are faulty in any way.

Should there be any missing items in your order we will send out replacement once you have notified us. 

Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout or wallet.

If your order has not been delivered, or you believe it is lost, we require 2 hours to pass from the point of the tracking update to having confirmation that the order is lost before we will refund any monies.

These 2-hour periods are many hours or days after you first ordered however our delivery people only allow orders to be classed as lost after 2 hours of no movement in the tracker. Once this time has passed, we can refund you.

If you receive an email confirmation from restaurants that the order is lost, we still require 2 hours to pass from the point of order last being tracked before we can offer a refund, as often the order is not lost and arrives a few hours later.

Any order damaged or broken in delivery will be replaced so please contact us if this happens straightaway.

If your order has been damaged on route and items are missing from the other, we will replace these missing items. 

If any items are melted, then we require photo evidence of this before we can refund you.

If your order has been marked as delivered on the tracker but you dispute this, you will need to complete a denial of delivery form and provide evidence that contradicts the tracker as all orders will be delivered based on the customer verification code. We will only refund you if you believe the order was not delivered after a throughout investigation with the courier and this can be accepted in 2 days.

Please email us at support@yummieat.com with your order number and reason for refund request and we will process this as soon as we can.

Orders that are returned to us because they could not be delivered due to you entering your address incorrectly or for any other reason; we will refund your order minus the original delivery charge and 10% of the order.

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid, or false.

Once your order has been out for delivery, we cannot cancel your order. You are welcome to return the order at your own expense and once we receive the order back, we will refund you in full, but we will deduct 10% of the order.

If you enter an incorrect address and the order is delivered to this address, we do not offer any refunds due to customer error.