Door to Door Delivery service

When accepting an order, it is crucial to deliver it directly to the customer's door. This includes delivering to the front door of their flat, not just the building, for customers residing in shared accommodation such as block of flats. However, if the customer has specified alternative instructions through order notes in the app, such as meeting them outside the building or leaving the order at a reception desk, it is important to follow those instructions accordingly.

We care for your delivery.

To ensure proper delivery of orders, it is highly recommended to use an insulated bag. This will provide a better customer experience by protecting the food from movement and adverse weather conditions during bicycle deliveries. Both restaurants and customers have high expectations for safe and compliant deliveries. Opening packaging during delivery should be strictly avoided, as it can introduce foreign matter into the food, posing a significant food safety risk for customers.

Restaurant's Advice

Please adhere to the restaurant's recommendations for delivery guidelines. These guidelines are in place to ensure food safety, comply with regulatory guidance, and accommodate customer dietary restrictions. One example of a common recommendation is to keep halal and non-halal food separate. By following these guidelines, you are helping to maintain the integrity and quality of the food being delivered. Thank you for your cooperation.

Alcohol

Couriers must adhere to local laws and regulations regarding the delivery of alcohol. It is strictly prohibited to deliver alcohol to consumers who are below the legal drinking age or in violation of any local laws. Couriers should verify the age or identification of the recipient, as required. Additionally, couriers must follow any specific steps outlined in the delivery app. If for any reason the alcohol cannot be delivered, it should be promptly returned to the respective restaurants.

Our Delivery Partner's safety

If you find yourself feeling threatened or unsafe during a trip, you can cancel the order at any time. In such cases, it is important to report the incident to us. We take all reports seriously and review them thoroughly to ensure they align with our guidelines. To report an incident, simply access the Help section in your app, select the relevant trip, and submit a message to our support team. In the event of an emergency, it is recommended to contact the authorities. Our in-app emergency button allows you to quickly call